Holding Patterns

On a recent flight across the pond I was lucky enough to sit next to a very interesting fellow passenger. He was a highly regarded and renowned surgeon. On our approach into Heathrow, he turned to me and confided ‘ I hate this bit’. ‘Which bit’, I replied, the crew were tidying up at the time, ‘the landing, we’re in a holding pattern and I’m not in control’. An acutely candid admittance, I couldn’t help but notice. I too, hate ‘ that bit’, from years working in the airline industry I am well aware that calamities, shall we say, mostly occur on take off or landing. Anyway, my concerned neighbour didn’t need to know that, so in the moment, I just reassured and chatted until the landing gear hit the tarmac.

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Prior to this moment of honesty, we had been discussing leadership in a clinical environment, and he had talked about how some surgeons occasionally ‘lose it’ in theatre. This surprised me. He was about to receive an acutely candid concern from me at this point but I held it in. He was talking about highly talented surgeons that occasionally succumb to stress, and that unfortunately this often plays out in a high-risk theatre scenario. He went on to say that with a strong team there would usually be someone who would step in and disperse the tension. Of course, the surgeon takes the lead in an operation and this scenario can impact not only on the outcome for the patient, but also the performance and productivity of those around him or her. Some may feel able to call something out and others not.

Of course, this doesn’t only occur in a theatre situation, we see it play out daily with the senior leaders responsible for large corporations and huge numbers of employees, small businesses and politically, where the consequence for a nation and its people are immense.

Recent events have given rise to many feeling utterly shaken by the uncertainty and complex times in which we currently live. It is therefore understandable that people may feel disorientated and anxious about the future.

However, our futures aren’t entirely based upon the actions and decisions of other people. Humans are remarkably resilient, flaws and all, and history has documented it. So, whether you agree or disagree with what’s happening in the world, you do have a choice over how you tackle your own challenges and the things that you can influence. You are utterly in control of your own thoughts and actions, if you choose to be.

We can sit in a metaphorical holding pattern and hope that someone else will provide a lifeline in whatever guise that takes, or take an action ourselves. As a friend said to me yesterday, the best way to tackle fear is to get out there and get busy.

Sometimes it takes guts and a dollop of bravery, but to coin one of my favourite quotes, as Eleanor Roosevelt herself said, ‘ Humans are like teabags, you never know how strong they are until you put them in hot water!’

As for my new surgeon friend, he continues to champion good leadership in a clinical setting and personally he doesn’t have to get on a plane for at least three months so he’s happy.

Get comfortable with discomfort and leave the holding pattern.

Wishing you every possibility,

Kate

Kate Tojeiro is an Executive Coach to executives and leaders across the world in both large corporations and small cutting edge businesses, and author of The Art of Possible.

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Small is big….

 

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The millions of small droplets of moisture that came together to form an extraordinarily tough layer of ice on my windscreen this morning was stunning. Though thinking about the year ahead I couldn’t help but notice the analogy to never underestimate the power of lots of small things coming together to make something amazing, albeit thick ice in this case. It was early!

It is the time of year when the goals, resolutions, new targets and horizons have been envisioned and set. It’s exciting, often bold and usually big.

However hurtling towards the end of January, sometimes those goals and perhaps even dreams might appear a bit too bold, too big or too exciting. And that’s when we have to up the effort and energy to make progress.

I believe it was Vincent Van Gogh said, ‘great things are done by a series of small things brought together’. Small changes can indeed translate into the most profound successes in your single and wider endeavours – both professionally and personally.

As humans though, we aren’t terribly good at change and inevitably big, bold newness is going to require it. There is a remarkable human reluctance to change and as a great deal of psychological research attests, a monumental amount of discomfort people can tolerate before they acknowledge the need for change.

Change is invariably uncomfortable, even if it’s magnificently for the better, at least at the beginning.

So, in leading the change to follow those goals and ambitions for yourself, your team, your company, ponder the following to help you hone the effort and energy required to manifest them.

• Anchor yourself in the future. Constantly have the big picture in mind especially whilst doing the small things. It will ensure that all the small things are going in the right direction to make the big thing happen.
• Transform your narrative. Many would say that we are our story. Not so much the story of our lives but the story we tell about the role we played in the events. Does it need a re-write?
• Constantly break all your big dreams and goals into smaller more manageable and ultimately achievable actions, which you can do on a daily basis.
• And finally – be here, now. Not one single technique or inner evolution is as powerful an antidote to the past and a potential springboard to the future as the capacity to be in the present in the here and now.

Staying fresh, evolving and being current looks seamless and often effortless but like the swan there is a huge amount of drive, tenacity and hard work at play, notwithstanding, out of sight.

Jaeger faced bankruptcy three years ago and the first thing that CEO, Colin Henry tackled when he joined in 2013 was to strip the brand back to the foundations and improve quality. In early 2013 there were just 15% of the clothes made in natural fibres now it’s nearly 80%. Small, incremental and daily changes have brought the brand back to its former glory. The last reported quarterly figures state that sales are up 8.3 % and online sales up 78%. For Jaeger, 2015 is looking big, bold and exciting.

And don’t forget, as I rediscovered last night, the powerful maxim of Winnie the Pooh “ Remember, you’re braver than you believe and stronger than you seem and smarter than you think.”

Have a fabulous 2015 and if you would like some assistance with the big, the bold and the exciting, you know where we are.

small things

Kate Tojeiro is an Executive Performance Coach and Managing Director of X fusion.

Board rash.

Board rash I discovered, can develop as a result of friction between one’s torso and a surfboard due to sand adhering to the wax, this is easily remedied by wearing a rash-vest. Unlike, I couldn’t help musing, the friction and tension I had observed developing during a board meeting the week before.  The feeling of discomfort however was probably similar.

For the first time this summer, I tried surfing, it has always been something of a wistful desire. Sitting on a board waiting for a wave and then feeling the slight swell of the ocean, paddling hard, becoming aware of the bubbles of water at your feet, the surface of the water ahead of you changing to peculiar flat swirls with almost a stalling motion signifying the moment to get up. Then up, the adrenalin rush, the feeling of being literally on the water at the behest of nature is just breath-taking…..

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That moment was, in truth, the odd nanosecond amongst hours in the sea, falling off more times than I can recall and many times realizing the moment had passed. Much ingested seawater later, I can just about ride a (little) wave.

A delegate appeared in the break at a recent workshop and said ‘leading’s hardest when people are upset or emotionally charged, the rest of the time it’s ‘relatively easy’, right? ‘Well, yes’, I said ‘a leader that notices what’s going on and takes action especially during tough times will stand out significantly from those that notice what’s going on but don’t actually do anything.” ‘No quick fix then, okay, thanks’, he said and went off for a coffee looking thoughtful.

Metaphorically speaking, we can either take action and go for that wave even if the net result is more seawater and another plunge into the sea, or we can watch the moment go by, observe from the sidelines and wash up on the beach. Alternatively we can act and get stuck in, the experience is richer and the more accomplished we become. Awareness develops and that’s better for everyone!

In 1969, two young men Doug Warbrick and Brian Singer set up RipCurl.  The culture and ethos today is still all about the surfer and the sea although there is of course now a mighty successful commercial element too. It is a great case study of noticing what’s required, getting stuck in and doing something about it – be it product or a changing market. The people who run the company were and still are the test pilots. And even today on a clear day with a brisk wind running straight from the land, you’ll be pushed to find anyone in the RipCurl offices  – hurrah for that!

Billabong, the embattled global surf brand, in contrast, has perhaps not taken action where it may have and has just announced losses of almost $860million.

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An inspiring adventurer and explorer I know oft lives by the adage ‘better to die on the adventure than to die waiting for it’, he has achieved much, is a brilliant motivator and has made many things possible both for himself and those around him. This adage may be a little extreme for some of us, however if taking action makes the difference, I reckon it’s worth the risk. As TS Eliot put it ’only those who risk going too far can possibly find out how far they can go’.

Have a fabulous autumn and if you need a little assistance in how far you can go, you know where we are.

My warmest wishes,

Kate